“the problem with communication, is the illusion that it has taken place” George Bernard Shaw.
Is communication actually working in your business? Do your employees actually understand what you are saying? Do they actually communicate with you or to you? Do you communicate with them or to them?
Lack of understanding of the communication, no matter what form it takes, is highly detrimental to your business productivity and growth. If you have trouble getting commitment from your staff, have the same conversation over and over again with no results, wasted meetings and your constantly having to manage problems within your business, then the communication is not working.
A few things you need to do :-
Strategy – Have a communication strategy, some set ways you want your business to communicate internally and externally.
Conventions – have some agreed conventions for communication, whether it be verbal or written. Sometimes you need to train your staff on these conventions. Such as EMAILING IN CAPITAL LETTERS IS A ‘NO NO’ AS IT IMPLIES YELLING!
Feedback – make sure all communication is two-way, allow people to feedback if they wish and encourage constructive feedback all the time.
Ensure you and your staff actually communicate; you’ll be amazed at the difference it can make to your business.